Having just moved to Spain, I haven’t been able to shake off my old shopping habits and frequently buy things on Amazon. Recently, there was a problem with a delivery; the status showed ‘delivered,’ but I never received the package. I wanted to contact online support to ask about it, but after spending ages clicking around the app and website, the live chat window just wouldn’t pop up. I’m not sure if it was my internet connection, but it was so frustrating!
So, I had no choice but to look for a phone number. Back home, I’m used to just making a call, as I find it’s a more efficient way to communicate. I searched on Google for “teléfono gratuito de atención al cliente de Amazon España,” and the results were a bit messy, but I finally found a few numbers. I’ve personally tested the one below, and it works, plus it’s free! I’m sharing it here for everyone, just in case.
Main Ways to Contact Amazon Spain
1. Free Customer Service Phone Number
I called this number: 900 833 737
This is a local toll-free number in Spain, so it’s free to call from a Spanish mobile number. When you connect, you’ll hear an automated menu prompting you to select options based on your issue, such as order inquiries, Prime membership questions, etc. If your Spanish isn’t very fluent, you can listen patiently or try to press the option that connects you to a live agent. Last time, I just chose ‘Other issues’ and was connected to an agent. The customer service representative was quite helpful and assisted me in checking the detailed logistics information for my order.
![Amazon ES]
2. Online Chat Support
Although my attempt to use an [Amazon complaint number]
was unsuccessful this time, online chat is definitely the most convenient and quickest method. It is especially useful for those who, unlike when using the Amazon Spain customer service number, are more comfortable typing in Spanish than speaking it. The usual path is:
“Your Account” -> “Contact Us” -> Select the relevant order and issue -> Choose “Start a chat”.
Sometimes this option is a bit hidden and requires a few extra clicks. It’s said to be easier to connect during off-peak hours. If anyone has a shortcut to find the online chat quickly, feel free to share it!
3. Summary of Contact Methods
To make it easier for everyone, I’ve compiled the information I found into a simple table for reference:
| Contact Method | Number / Path | Features |
|---|
| Free Customer Service Phone | 900 833 737 | Free within Spain, direct communication |
| Online Chat | Via “Contact Us” in App/Website | Good for typing, easy to explain with screenshots |
| Email Support | Via “Contact Us” in App/Website | Suitable for non-urgent issues, slower response |
If you run into issues with Amazon Spain, don’t panic. The first choice is usually online chat. But if you can’t find Amazon Spain’s customer service or you encounter technical glitches like I did, don’t hesitate to call that 900 free number. I hope this post helps anyone facing the same problem!
