When you’re new to Spain, dealing with healthcare can be the biggest headache. For my residency application, I had an agent buy a random insurance policy for me, and I was completely clueless about which company it was or how to use it. Recently, I felt a bit unwell and wanted to book an appointment with a GP, but I couldn’t find my insurance company’s phone number anywhere. It was so stressful!
After a lot of searching on Google and asking friends, I finally figured out the contact details for several major insurance companies. I thought many others might face the same problem, so I decided to compile the information and share it here. You can bookmark it for future reference. Sometimes, a quick phone call is much faster than spending ages searching online for a simple question.
Main Health Insurance Company Contact Information
Below is a list of the official websites and customer service numbers for some common private health insurance companies in Spain, mainly for client use. Note that some insurance companies may have dedicated phone lines for different services, like authorizations or emergencies, so it’s a good idea to check their official website before calling to avoid dialing the wrong number. This is different from the public Health Card (Tarjeta Sanitaria), which is for the state healthcare system.
List of Common Insurance Companies
| Insurance Company | Customer Service Phone | Official Website |
|---|
| Sanitas | 91 752 28 52 / 902 102 400 | www.sanitas.es |
| Adeslas | 91 919 18 98 / 900 505 040 | www.adeslas.es |
| DKV Seguros | 976 506 000 / 900 810 880 | www.dkv.es |
| Asisa | 91 991 19 99 / 900 101 050 | www.asisa.es |
| Mapfre | 91 836 53 65 | www.mapfre.es |
A quick reminder: it’s best to have your insurance card number handy before calling, as customer service will usually ask for it to verify your identity. Also, be aware that hold times on these customer service lines can sometimes be incredibly a bit long, so a little patience is needed. If your Spanish isn’t very fluent, it helps to prepare what you want to ask and write down some keywords. You can learn more about Spanish health insurance prices at this link. I hope this guide helps everyone! Feel free to add information about other Spanish health insurance companies in the comments!
